Order Cancellations

1.Once your order is accepted, it cannot be canceled, even if there is a delay in processing or delivery.

Return and Refund

  1. For all products we sell, we do not offer returns or refunds simply because you no longer need the product.
  2. All products are specifically manufactured for each customer based on individual specifications. As such, once the production process begins, we are unable to issue refunds or accept returns.

Damaged products on delivery

Please inspect your products upon delivery. If you find that the product is damaged contact us at info@woodland-bg.com within 5 days of delivery and before arranging installation. If you dispose of any damaged products before we have had the opportunity to inspect them, you may forfeit your right to a refund or replacement.

Need help?

Contact us at info@woodland-bg.com for questions related to refunds and returns.